Return & Refund Policy

If you are not happy with your purchase, we will accept a return of a unused product within 7 days once the product is delivered. Once we receive the returned item Poocheypoo will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order if applicable).

Please allow 1-2 weeks for your return to be processed.

Poocheypoo will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition,  they were received or may not be eligible for refund or be subject to a restocking fee.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may not be able to process the refund. All goods will be inspected on return. The company’s decision will be final and binding for all returns & refunds wherever it is required.